Case Studies
Outcomes, not outputs
Client names are redacted at their request. The operational details, timelines, and outcome metrics are real. Every engagement described here was completed by referral.
Professional Services
The problem
A 200-person firm was spending 3–4 hours per associate on contract review and clause extraction, creating a bottleneck before every client engagement.
Tools used
Duration: 6 weeks
Outcome
Reduced contract review time from 11 days average to under 4 hours. System processes 40+ document types with clause-level extraction accuracy above 94%.
Logistics & Operations
The problem
An operations team was manually triaging 800+ customer inquiries per week, with inconsistent responses and no visibility into recurring issue patterns.
Tools used
Duration: 8 weeks
Outcome
Automated triage and first-response for 70% of incoming inquiries. Human agents now handle escalations only. Response time dropped from 18 hours to under 2.
Financial Services
The problem
A compliance team was manually reviewing regulatory filings against a 400-page internal policy document — a process that took 3 analysts two weeks per cycle.
Tools used
Duration: 10 weeks
Outcome
Policy cross-referencing automated end-to-end. Review cycle reduced from 2 weeks to 3 days. Two analysts redeployed to higher-value work.
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